Question 1

Who can use Bask Health?

Accepted Answer

Bask Health is built for doctors, healthcare entrepreneurs, and developers who want to create or expand digital health experiences. Whether you're launching a new telehealth brand or scaling an existing practice, our platform adapts to your needs.

Question 2

Is Bask Health HIPAA compliant?

Accepted Answer

Yes. Bask Health is built with enterprise-grade security and full HIPAA compliance. Our platform ensures that all patient data is protected with industry-standard encryption and access controls.

Question 3

How is Bask Health different from other telehealth solutions?

Accepted Answer

Bask Health is a B2B infrastructure platform, not a consumer-facing app. Rather than connecting patients directly, it provides the complete backend that healthcare businesses need to run telehealth operations - including provider networks, EMR and e-prescribing, pharmacy fulfillment, payment processing, and patient management - all under your own brand.

Question 4

What features does the Bask Health platform offer?

Accepted Answer

Our platform includes virtual clinic management, EMR and e-prescribing, patient management, order management, pharmacy fulfillment, payment processing, compounding services, and a full suite of telehealth APIs for custom integrations.

Question 5

Do I need coding experience to use Bask Health?

Accepted Answer

No. Bask Health offers no-code tools that allow you to build and customize your telehealth business without any programming knowledge. For developers who want deeper customization, we also provide comprehensive APIs and documentation.

Question 6

Can I white-label the Bask Health platform?

Accepted Answer

Yes. Our white-label solution allows you to fully brand the platform as your own, including custom domains, logos, color schemes, and patient-facing interfaces. Your patients will experience a seamless, branded healthcare journey.

Question 7

Does Bask Health support provider networks?

Accepted Answer

Yes. The platform connects you to multiple provider networks and also supports bring-your-own-doctor models. Visit routing is handled automatically based on state licensing, and both synchronous and asynchronous visit types are available to match your clinical workflow.

Question 8

How does pharmacy fulfillment work on Bask Health?

Accepted Answer

Bask Health integrates with multiple licensed pharmacies covering all 50 states. You can set priority levels for pharmacy routing, and the system automatically avoids pharmacies not licensed in a patient's state. Tracking numbers from pharmacies are visible to both you and your patients. The platform supports both standard and compounding pharmacy workflows.

Question 9

What topics does the Bask Health blog cover?

Accepted Answer

Our blog covers telehealth industry trends, digital health best practices, platform guides and tutorials, healthcare compliance and regulations, technology insights, and success stories from healthcare businesses using Bask Health.

Question 10

How often is new content published?

Accepted Answer

We publish new articles regularly covering the latest in telehealth, platform updates, and healthcare innovation. You can explore all our content on the Explore page or check the homepage for featured and recent posts.

Question 11

Can I contribute to the blog?

Accepted Answer

We welcome contributions from healthcare professionals and industry experts. If you're interested in writing for the Bask Health blog, please reach out to us through our contact page at bask.health/contact.

Question 12

How do I sign up for Bask Health?

Accepted Answer

Visit bask.health and click 'Get Started' to create your account. You can choose from our available plans or talk to our sales team for a custom solution tailored to your specific needs.

Question 13

Is there a free trial available?

Accepted Answer

Please visit our plans page at bask.health/plans for the latest information on pricing and trial availability, or contact our sales team for a personalized demo of the platform.

Question 14

How can I contact Bask Health support?

Accepted Answer

You can reach our customer service team by email at care@bask.health or by phone at +1-929-441-6300. We also have a help center at help.bask.health with guides and documentation.

Question 15

How long does it take to launch on Bask Health?

Accepted Answer

Timeline depends on the medications you plan to offer, but most businesses can be up and running within a couple of days. Bask Health provides white-glove onboarding support to help you configure your platform, connect provider networks, set up pharmacy fulfillment, and go live.

Question 16

Are there long-term contracts required?

Accepted Answer

No. Bask Health operates on a month-to-month basis with no long-term contracts required. There is no implementation fee, so you can get started and scale at your own pace without upfront commitments.

Question 17

How does payment processing work on Bask Health?

Accepted Answer

Revenue from patient payments goes directly to your account. Bask Health charges its platform fees separately, so you maintain full visibility and control over your cash flow. Payment processing is built into the platform with no additional setup required.

Question 18

What payment methods are supported?

Accepted Answer

Bask Health is a preferred Stripe vendor, so payments are processed without the holds or shutdowns common in healthcare. The platform also maintains additional high-risk merchant accounts as backup so you can always process payments. Buy-now-pay-later is supported through Klarna, Affirm, and Afterpay, and you can configure coupon codes and affiliate links with built-in tracking.

Question 19

How are refunds managed?

Accepted Answer

Refunds are handled directly within the platform. You can issue refunds with a single click without needing to navigate to a separate payment processor or follow a complicated workflow.

Question 20

What third-party integrations does Bask Health support?

Accepted Answer

Bask Health has native integrations with Zendesk and Intercom that connect with the platform's built-in support messaging. Brands have also built their front-end storefronts on Shopify. Lab testing integrations support Tasso devices for at-home collection. Additional custom integrations can be built using the platform's API suite.

Question 21

Can I customize patient intake flows?

Accepted Answer

Yes. The platform supports fully customizable intake questionnaires where you can mix question styles within a single flow. You can create product-specific intakes or use a generic intake that covers multiple products, depending on what the treating provider allows.

Question 22

Do I have control over pricing and margins?

Accepted Answer

You have full control over your product pricing and profit margins. The platform provides visibility into cost of goods sold so you can price your services strategically. New products can be added from the catalog and pushed live within an hour.

Question 23

How does Bask Health handle state-by-state telehealth regulations?

Accepted Answer

The platform automatically determines the appropriate visit type - synchronous or asynchronous - based on the patient's state and the treatment being prescribed. Appointments default to asynchronous unless the state or treatment type requires a synchronous visit, ensuring your telehealth program remains compliant across all operating states.

Question 24

Does Bask Health support lab testing?

Accepted Answer

Yes. The platform supports at-home lab test kits as well as in-person lab work through partners like Quest Diagnostics and Labcorp. Lab requirements can be configured on a per-treatment basis, so you can require testing only when clinically appropriate.

Question 25

Are automated patient follow-ups available?

Accepted Answer

Yes. Patient check-ins and follow-ups are automated within the platform. Notifications are sent via text message, email, and push notifications to keep patients engaged throughout their care journey.

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