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Twilio

MessagingIntegration

About Twilio

Your own SMS carrier account. Connecting it moves patient texts off Bask's shared numbers onto numbers you own and control. It is a paid add-on.

How Bask works with Twilio

  • Patient text messages send from your Twilio numbers instead of Bask's shared numbers, so patients see a sender they recognize.
  • Email notifications do not change.
  • The Sending pool lists the SMS-capable numbers on your Twilio account. You switch on the numbers your Messaging Service should use, and each switch saves immediately.
  • A status card shows Sending from your numbers when you are ready. Otherwise it shows Not sending from your numbers with an A2P status: approved, pending, not registered, failed or unknown.

Set up Twilio

  1. Subscribe to the Twilio add-on under Plan, then Subscriptions. It is a paid add-on on top of your Bask plan.
  2. In Twilio, create a Messaging Service. Get local numbers approved through A2P 10DLC registration, or toll-free numbers through toll-free verification.
  3. In Bask, open App Store, choose Twilio, then choose Connect.
  4. Enter your Account SID, Auth token and Messaging Service SID. Bask checks the credentials before saving.
  5. Choose Configure and switch on the numbers in the Sending pool.
  6. If the status card says Not sending, resolve the registration in Twilio and use Recheck.

What you need for Twilio

A Twilio account with a Messaging Service and SMS-capable numbers whose registration is approved, then your Account SID, Auth Token and Messaging Service SID.

Good to know

  • Only one Twilio account can connect to each store. Disconnect first to switch accounts.
  • Pending or unregistered numbers are rejected. A number must belong to the connected account and support SMS.
  • Without active add-on access or a ready sending pool, Bask uses its default SMS routing. Delivery still depends on provider and carrier conditions.
  • Disconnecting returns patient texts to Bask's default routing. Your Twilio account and numbers stay in Twilio.

Who it is for

Usually set up by the owner working with a developer, with permission to manage integrations in Bask. It suits brands that want patient texts to come from their own verified numbers.

How it installs

Installed with keys you paste in