Audit the two transitions before opening enrollment
Review the city application and patient pathway as separate release requirements. The city forms page describes business approvals. It does not establish clinical readiness. Keep a record of the actual approvals relevant to your activities and location, including any conditions attached to them.
For the care pathway, run a synthetic case that requires an appointment at an outside organization. Make the first requested time unavailable. Observe whether staff offer an accurate next step, whether the clinician sees the delay and whether the patient receives a realistic explanation. Repeat with a failed connection during the remote visit.
Track unresolved appointments and missing outside records alongside completed consultations. Set a review date for directory entries and professional credentials. When a pilot exposes an unsupported promise, narrow the offer before enrollment. Henderson should have a service that can finish the work it sells, rather than a wide treatment menu dependent on arrangements nobody has confirmed.